As a public sector organisation, your communications need to engage the whole population, including those who may struggle to access information, and everyone should have the right to read those communications with ease. APS Group's session will focus on:

• Accessibility – removing barriers that prevent interaction with digital, providing equivalent experiences for all.
• Usability – ensuring experiences are effective, efficient and satisfying.
• Inclusion – making experiences usable for as wide an audience as possible.

This session from Jamie Lawson of Social Enterprise Scotland will cover:

i. Using your organisation’s purchasing power and spend to make a real difference to your business and Scotland's communities by supporting positive social and environmental impact.
ii. How to sign up to the new Buy Social Pledge to showcase your organisations needs across the Scottish Social Enterprise sector.
iii. The new Buy Social b2b catalogue

In this session from NHS National Services Scotland, Peter and Saskia will cover:

• The benefits of 360 collaboration in building transparency with the customer
• The different styles on customer engagement and challenges in NHS Scotland
• The importance of taking the customer on the journey to achieve better shared outcomes

In this session from CCS, Kirsten will cover

• the important role of commercial in delivering additional value through purchasing activities
• understand how there are reciprocal relationships between social value and sustainability; they're both sides of the same coin
• explore both a buyer's and supplier's perspective on delivering true sustainable procurement and the multitude of benefits